MailFixIt

GoDaddy Email email configuration guide

GoDaddy Professional Email: Add the two DKIM CNAME records

GoDaddy provides two account-specific DKIM CNAME records. Publish both exactly as shown; do not invent selectors or copy values from another domain.

Problem description

A provider configuration symptom may look like:

DKIM CNAME setup after a provider configuration change.

Get the two CNAME records

Open the domain’s Professional Email setup in the Email and Office Dashboard. GoDaddy shows two DKIM records; both have a selector in the host name and dkim in the target.

Evidence to collect

  1. Copy both CNAME host names and targets exactly.
  2. Enter only the host portion your DNS provider expects; avoid duplicating the domain suffix.
  3. Keep proxying disabled for mail authentication records.
  4. Check each complete selector name in public DNS.

Safe correction sequence

Fix only a missing or mismatched CNAME. Do not publish TXT keys at the same selector names unless GoDaddy explicitly gives TXT records for this product. After both CNAMEs resolve, rerun verification and send a new message to confirm dkim=pass.

MailFixIt boundary

MailFixIt can inspect a selector you provide. It cannot retrieve private GoDaddy values or prove that signing is enabled without a message header.

Frequently asked questions

What does MailFixIt check for GoDaddy Email?

It helps compare public DNS evidence with the provider setup path. It does not access the provider account or claim that a DNS result alone proves sending or receiving.

Should I replace all existing DNS records with provider values?

No. Confirm the exact record owner and type, preserve unrelated legitimate services, and change only the record required for the intended mail route.

Related email diagnostics

Email delivery delayed or rejected after a DNS migrationDiagnose email that stopped arriving after a DNS change. Compare public MX records with the intended provider and avoid false alarms for mail gateways. SPF is not configured for the envelope sender domainDiagnose SPF missing on a bounce or MAIL FROM subdomain. Check the exact envelope domain, add only authorized senders, and verify safely. DKIM public key record is invalid or revokedDiagnose an invalid or revoked DKIM public key record. Check the exact DKIM selector in public DNS before replacing a sender-provided key. DMARC policy for the visible From subdomain is unexpectedFind the effective DMARC policy for a visible From subdomain. See whether p, sp, np or test mode applies before changing DMARC DNS.

Primary sources: GoDaddy: Add SPF, DKIM and DMARC to Professional Email.